Who is responsible for your personal data
We are a limited company registered in England and Wales with Registration No 236210 and registered office is Estate Office, Clovelly. North Devon EX39 5SY. We control the ways your personal data is collected and the purposes for which your personal data is used by us. We are the “controller” for the purposes of data protection laws that apply to us.
Our promise to you
When using our website to join our newsletters or make hotel reservations, we have to collect and keep data about you, such as name, telephone numbers, address, email address, payment details. In accordance with the General Data Protection Regulations (GDPR), we will ensure that your data is used fairly and lawfully and in a transparent manner; used only for specific, explicit and legitimate reasons; adequate, relevant and not excessive. As regards the reason for which it is collected, it will be accurate, up to date where possible and kept for no longer than necessary; kept secure;
Protecting your personal data
We are committed to protecting the personal data we hold by taking appropriate technical and organisational measures against unauthorised, unlawful or accidental access, loss, destruction or damage of such personal data.
We are a PCI DSS compliant organisation. This means that we adhere to the highest security standards in order to protect your payment card details.
If, at any time you are required to provide a password, please ensure you choose a strong password that is unique and do not share it. If you suspect that someone else has got access to your password, make sure you change it immediately to prevent your data being compromised.
If you receive an email that looks suspicious or you have doubts as to whether an email was actually sent by us, please report it to us.
How and why we use your personal data
The data protection laws allow us to use your personal data only if we have a lawful basis to do so.
We will use your personal data for research, surveys, troubleshooting and data analysis to allow us to respond to your enquiries for further information and providing such information; to allow us to consider your comments, queries and suggestions and to respond (if necessary); to comply with any legal obligations (to perform our contract with you, i.e. hotel bookings).
In some instances we may rely on your consent (given at the point of collection of your personal data) in order to use some of your personal data. For example, to communicate with you by mail, telephone, e-mail (as a past or present customer); to advise you of recent news; the services we offer; future events and special offers available to you, which may be of interest.
We value your privacy and we will always respect your choice not to receive marketing communications. If you do not want to hear from us, you can simply opt out at any time by clicking on the relevant unsubscribe link at the bottom of the marketing related communications you may receive from us.
If you believe that we hold incorrect or incomplete information about you, please let us know and we will correct it. If you would like to receive a copy of this data, please let us know in writing. At the time of writing to us, please send certified evidence of your identity and a description of the data you wish to access.
We will retain your information for the period required to fulfill the purposes set out in this policy.
Children and data collection
As a tourist attraction, our website is a general audience website and it is not directed towards children. We do not knowingly collect personal data from children and if we become aware that a child has provided us with data, without parental consent, we will delete such information from our database immediately.
Sharing personal data with third parties
In order to improve our services, provide you with more relevant content and to analyse how visitors use our website, we may use technologies such as cookies, pixels or tracking software. Cookies are pieces of data transferred to your computer’s hard disk from a website. Each cookie contains a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your web browsing session. Cookies allow our website to store data about your browsing patterns, making the website more useful to you. They are very common and are found throughout the internet. Each time you use our website, the cookie is accessed. This allows us to track the features you use and the pages and content that you view on our website. The data obtained by the cookies may be used for analysis and statistical purposes, as well as to help your personal experience. You can delete cookies, if you wish. Whilst certain cookies are necessary for viewing and navigating our website, most of the features will still be accessible without cookies. In order to understand how our customers interact with the emails and the content we send, we use pixels that allow us to know if the emails we send are opened. Please be aware that in most cases, we will not be able to identify you from the information we collect using these technologies.